TalkHear’s commitment to GDPR

GDPR Overview

Right to data is a fundamental for every individual. With organizations across the world collecting customer data to enable them to provide services. It becomes important that companies manage data in a transparent manner with the customer’s consent.

GDPR is one of the most important change to data privacy regulations in the last two decades. It stands for “General Data Protection Regulation”. It establishes a new framework for handling and protecting the personal data of EU-based residents which comes into effect on May 25, 2018. It provides the citizens of the EU greater control over their personal data and assures that their information is being securely protected across Europe.

Does GDPR affect you?

Although GDPR is a data protection framework for the citizens residing in the EU. It also applies to all companies that handle personal data of individuals from the EU, which means almost every major corporation in the world will need to be accept and adhere to GDPR guidelines.

If you or your organization stores and processes personal data in connection to services or goods offered in EU, then the laws will apply to you. Also, in the the event of infringement of these laws, you can face fines and penalties from 10 million to 20 million or 2% to 4% of the annual revenue of the organization depending upon whichever is higher.

Our commitment to GDPR

We are fully committed to being and remaining GDPR compliant. Over the past few months, we have been working towards making sure that we are aligned to the GDPR framework. Also, we’ve built product features for greater privacy and data control for our product.

At TalkHear, as an organization we work to ensure that customer data is stored and processed in ways only necessary to serve our customers in the best possible way. Our privacy, security & data storage policies are also streamlined with the GDPR goals and objectives.

GDPR Readiness Initiatives at TalkHear

TalkHear is committed towards upholding the underlying principles of GDPR and below are some of the initiatives undertaken.

At TalkHear, there exists an established Privacy Policy created with support from our leadership. Our leaders commit to support and provide guidelines for data protection compliance through a framework of standard policies and procedures.

Customer’s Personal Data with TalkHear
The GDPR requires organisations to provide more information about the way individuals’ information is used. TalkHear delivers on our customer’s privacy policy objective. We incorporated a Data Processing Addendum (DPA) into our Terms of Service, so customers who subscribe to TalkHear have GDPR protections automatically in place.

Privacy by Design and Default
Programs, projects, and processes at TalkHear are aligned to Privacy Principles right from the inception of an idea or project, thereby supporting Privacy by Design and Default principles.

Individual Rights, Subject Access, and Communication
The GDPR program thoroughly evaluates how TalkHear, both as a data controller and processor, is placed with its existing procedures for readiness to:

  • Provide rights of individuals under GDPR
  • Assist customers in responding to data access requests from individuals.

Features built for GDPR readiness

Right to be Forgotten
TalkHear lets you delete customer data and messages permanently. You can delete a user’s profile and all the data associated including settings, messages with other users and data relating to the relationship with other other users including ratings.

A delete or an export request from a customer would have to be routed via the admin who validates if the requestor is genuine.

Right to Portability
TalkHear supports export requests about a user. A user can request to export their user details

An export request from a data subject would have to be routed via the admin who validates if the requestor is genuine.

Your user profile containing your email address, username and preference settings.
Your message history is encrypted and cannot be downloaded.

Right to Rectification
The GDPR includes a right for individuals to have inaccurate personal data rectified, or completed if it is incomplete. End-users and agents at TalkHear can rectify any errors in a user’s personal data by editing their profile, however this is limited to email address.

Do I need to move my data to an EU data centre?

  • GDPR does not require EU personal data to stay in the EU, nor does it place any new restrictions on the transfer of personal data outside the EU. GDPR only mandates that such transfers be legitimised through any of the mechanisms provided in the regulation.
  • TalkHear supports both EU-US Privacy Shield Certification and Model Contractual Clauses for data transfer provided in the regulation.

We at TalkHear are committed towards providing a product which enables our customers to provide customer service responsibly by implementing and adhering to prescribed compliance policies, both as a data controller and processor. The upcoming GDPR enforcement is critical to our mission of providing EU and all our global customers with safe and dependable customer support software.

For more information or questions about the TalkHear Privacy Policy, please contact us.

Disclaimer: This is for informational purposes only and should not be relied upon as legal advice or to determine how GDPR might apply to you and/or your organisation. We encourage you to obtain independent professional advice, before taking or refraining from any action on the basis of the information provided here.